Case Management
We understand how important it is that you receive highly skilled care from a respected provider. We provide a timely and efficient service with you at the center of all of your care.
Our Services:
- Free face-to-face or telephone assessment to ascertain an appropriate care package for your needs
- Transparent fees
- Full details of our terms and conditions
- A personalised, comprehensive care plan, tailored specifically to your needs
- Regular reviews of your care plan, with a flexible approach as your needs change
- Ongoing contact with management, ensuring that the service meets your requirements and that our high standards of care are maintained, and giving you the opportunity to raise any concerns or share any praise
- Ensuring that there is never a new face on your doorstep. We will always make sure that you have met your carer before they provide you with care
- Keeping you with the same, small group of carers to ensure continuity of care
- Provision of back-up care should a carer be unwell or unavailable due to other circumstances
